You get 2 out of 3 / May 1, 2020 by S. Joshua Brincko

When you go out to eat, you hope for tasty food, for a good price, with good portions/service. We work hard to earn our money, so if we are going to pay someone to cook a meal for us, we expect to be treated well, not need to clean our own dishes, and be happy with the food they feed us. If we want really high quality gourmet food, there is an expectation that it will cost more and generally come with attentive service. I don’t think anyone expects a gourmet meal with good service to also be cheap. You get 2 out of the 3 things. Good food, good service, not so good price at the fancy restaurant. That is fine. It’s expected. You are paying more for quality. If you just want an average meal at an average restaurant, you might expect the portions to be bigger, the price to be lower, but the food to be just ok. That is fine too. You get 2 out of the 3 things. Good price, good portions, but not the best food at the fast food place. You are paying less for lower quality.

This analogy translates into construction as well. When you hire a builder that does really high quality work, you expect that work to cost more. Or if you want the work to be done really quickly, you should also expect it to cost more (to compensate for the rework that will need to happen as the sequencing of construction steps cannot be controlled, and the builder needs to effectively pay to build some things twice since they could not measure twice and cut once - as the saying goes). If you want really good service, you would also expect that to cost more. If you want a lower price, you should therefore also expect the quality and service to be lower.

When one of the three factors of price, quality, and service is better than the others, the other factors will inevitably be lower. The saying goes, “you get what you pay for.” This is very true in construction. I see this very often. When people choose the lowest priced builder, they are often disappointed when they realize the quality is not great or they don’t have the opportunity to make design or detail decisions during the build. This should be expected. When paying a premium for a really good builder, you can also expect to have the ability to provide feedback for construction details along the way, so you can get exactly what you want. Higher quality (higher priced) builders, offer this level of service, while lower quality (lower priced) builders simply build what suits themselves (their own interpretation of what they think should be built). Client input derails their process and causes the price to go higher.

We work with many different builders who work at different levels of quality, and we advise our clients on which builders are best suited to meet their goals. Some clients expect a high level of detail and others could care less. As we get to know our clients during the design process, we get a pretty good idea of what our clients expect.

If you’d like to learn more about our design process, visit www.josharch.com/process, and if you’d like to get us started on your project with a feasibility report, please visit www.josharch.com/help

Don’t be your own virus / April 5, 2020 by S. Joshua Brincko

Are you happy to have your job? A few weeks ago, you may have taken your job for granted. In the height of our prosperous economy, things were busy, we had options, and we all expected a paycheck. Now that the world has been turned upside down with a pandemic, there is so much uncertainty. Will you get laid off? Have you already been laid off? Will your clients quit doing business with you?

These are all questions we are all certainly asking in these times, and for many of us, the answer will be yes to one or more of those. Let’s examine different situations.

Starting with retirees who typically don’t have to worry about an income. They already made the choice to retire because they had the financial security to live out their days on their savings or maybe a pension or government program. For many retirees, they will continue to get those paychecks no matter what happens. Sit back, relax (in quarantine), and nothing really changes for the most part financially. Actually, the cost of goods and services may go down, so this type of person may actually benefit. Other retirees who worked in the private sector for smaller employers are generally living off of their savings. With the hit to the stock market, their savings may look grim, and a lifestyle adjustment like returning to work (if they can get a job) or reducing typical expenses may be needed. This is a very rough situation to be part of. In either case, these retirees are at an age where they may feel a certain paranoia about the seriousness and complications that can arise from the virus that other younger folks are generally capable of fighting off. This uncertainty makes life challenging - even if finances are ok.

For those who are considered essential workers, this time may actually feel ok financially. Sure, the reality of the stock market crashing is not a great feeling, but we are all in it together. These people know their skills are needed to keep basic human needs flowing, so the paychecks will keep coming. That is one major stressor that may be absent, but it is likely shadowed by a different stressor: since they can’t hunker down in isolation, they are making themselves vulnerable at the workplace of contracting a potentially deadly virus they can pass onto their loved ones and random people unknowingly. The thought of getting or causing a serious illness would constantly weigh on the conscience. Imagine your family struggling with the challenges of being in quarantine and you come home to them every day from your job at a hospital which is essentially a Petri dish. That’s a major burden every day.

Another group of people are those who work for big corporations that have the ability to carry the overhead expenses of keeping their workers employed even though they are not making much money as a company. This group of people can go on with their sense of security knowing they will get a paycheck on payday. They just need to contend with the boredom of social distancing and possibly less of a workload to keep them busy during the work(from-home)day. If the virus sticks around, and the economy doesn’t recover for awhile, some of these workers will eventually be laid off, and they will be left without financial security and will be even more bored in their isolation. This could potentially become a large part of our population.

There is another group of people who is already in a vulnerable workforce such as a small business that is non-essential, and the doors have been closed by government mandate. These folks are already inevitably laid off and experiencing the stresses of financial insecurity and a job market that doesn’t have any current openings. It’s a grim outlook.

The final group of people are those who work for a business that is adapting. Maybe your role at your job is to do something completely different than you know or are supposed to be doing. Are you ok with that? Can you handle it? It may be weird, but you are likely just happy you have a job and can earn an income for you and your family. This is a “whatever-it-takes” personality, and this is what we all need right now. Personally, I grew up in a place that had a fragile economy, and this sense of just being happy to have a job was instilled in me. If you had the opportunity to take on more work, more hours, a side job, etc… you did, and you were happy to do it. Money was not easy to come by, so you seized all opportunities (or somebody else would). This is the mindset I have now and have always had.

We need to make the best out of a bad situation. By doing nothing, we won’t get anywhere. By figuring out something productive we can do, we can make a positive impact. Instead of being bored, be proactive. Write a novel. Rethink how you do your job. Plant a garden. Read the municipal codes and regulations for your job and city to understand how your job affects them and is affected by them. Call old friends. Cook meaningful meals. Take apart old electronics and try to understand how they work. Do some online classes and earn a degree or license. Plan for what you will do differently the next time this happens. Enjoy your family. Read proposed legislature in your state or city. Exercise. Build something. Sand the finish off of an old chair and redo it. Take pride in something. Take pride in yourself. Shift your thinking.

In the big picture, you have the chance to come out of this ahead.

STFI Permits (known as “stiffies”) / April 1, 2020 by S. Joshua Brincko

Getting a building permit in Seattle is no easy task - especially with their online portal that works less than perfectly (as outlined in a Seattle Times article). Luckily, there’s a process known as a subject to field inspection permit, called an STFI or a “stiffy” in our trade. This is an over-the-counter permit that you can get for small projects with a limited scope of work. It sounds great, but it is not without its own problems.

First of all, the city of Seattle’s online permit portal has proven (in our experience) to be ineffective in getting STFI permits. This means you need to print your drawings, go downtown to the building department, park, wait in line, and submit the plans in person to a plans reviewer who has the task of trying to shut down your attempt of getting a permit that day. You would think with their busy workload that the building plans reviewers would want to try to approve people’s permit applications, so they would not pile up in their endless queue of projects to review. When a stiffy is not accepted for review, it is sent into “full plan review” usually because the city thinks there’s something too complicated about it for them to quickly review “over-the-counter.” This means it goes in a “pile of drawings” that usually takes months to just BEGIN reviewing. Stiffies are good Full plan review is bad (if you care about time).

When you meet with the plan reviewer face to face, you have the opportunity to explain your project in more detail than electronically distributed drawings ever could. The in-person STFI process gives you the opportunity of not getting shut down so quickly like you do when you submit plans on their web portal electronically. Unfortunately, the building department uses strange logic that is commonly contrary to the language in their land use code, and this causes most people to walk out of the building department without their STFI permit in hand (which results in wasted paper, wasted printing fees, and wasted half a day of work).

For example, one of the project types that qualifies for a stiffy is a roof replacement. I have done this many times, but one particular time the building department would not issue the STFI permit because we were proposing to replace a roof on an existing 6 foot high walls, but we proposed to make those substandard walls a few inches higher so they could be a conventional height before putting the new roof on them. There are no rules against this. We even had structural engineering prepared to show how to properly build it, but the building department would not approve it. Instead they wanted us to keep the walls 6 feet high. I asked them to show me which code prohibited them from approving a stiffy in this situation, but they did not have an answer. I walked out of there with a permit that day.

In another example, we attempted to get an STFI permit to build a one story structure with high ceilings. One story structures are allowed to be permitted as an STFI, but the building department would not allow this particular project to be approved as a stiffy because they said the ceilings were too high. I asked what the threshold for ceiling height was since there were none listed in the requirements, and the reviewer responded “10 or 11 feet sounds good.” I asked what this was based on, and they had no response. He just told me that’s what they have done in the past. I told him I didn’t care what they’ve done in the past, and I only care about what the rules are, so I could follow them. I also walked out of there with the permit that day. Most people would have buckled under the pressure of “authority” and left without a permit.

Every time I have applied for an STFI permit, I have been insanely prepared to cite city ordinances by code number to argue with a city employee who is being unreasonably difficult, or lazy, or unknowledgeable about the rules that they enforce. It is simpler for the city employee to just deny an application than it is for them to do their job and process the approval. Unfortunately this just leads to more people applying for the full permit review process instead of the same-day STFI process. This just leads to longer review times and overburdens the system when most of these projects should have just simply been approved as an STFI.

I am constantly fighting on behalf of my clients to try to expedite permit review timelines, and STFI permits are one way that I do this. Sometimes we have to make two attempts on a project: One attempt is to discover what sort of rediculous roadblocks a city employee will come up with, and the other attempt is with a revised set of drawings that addresses these concerns in creative ways. Patience from our clients is appreciated because an STFI permit process is much simpler and quicker than a full plan review process that takes half a year or more. Putting up with the city’s incompetence is unfortunately worth it when comparing these two timelines. In the end, we always get what we intend.

Click here for the city of Seattle’s memo on STFI permits.

You wouldn’t expect an architect to do THAT / March 2, 2020 by S. Joshua Brincko

One Saturday morning I got a call from the builder on one of my projects. He was at the airport on his way to Disney with his family. He said, “Josh, I got a call from the concrete guys. They were speaking mostly Spanish, but it sounds like that old concrete window well around the basement window separated from the foundation wall and caved into the hole where the sewer work was just done, and it’s in their way. Hopefully it didn’t crush the sewer pipe. Can you check into it?”

Wow. So many thoughts ran through my head at that point. I just ran over there as fast as possible. I knew we couldn’t have the concrete crew delayed because they were booked out for months and would not be possible to get them scheduled again in the near future. This would screw up the inspections that were scheduled and largely put the project to a grinding halt if the concrete crew could not finish their work. They were already working weekends to keep up.

When I got there, I saw a 7’ deep pit with a 3-sided box of 8” thick and 4’ high concrete sitting at the bottom and lying on top of a newly installed plastic sewer pipe. The concrete likely weighed about a ton. Luckily nobody was in the hole when it caved in.

My task was to get the concrete out ASAP. I knew one of the concrete guys: Ruben. I actually welded a BBQ for him a few weeks earlier as a gift. I knew he could likely get me a jackhammer. In Spanish, I asked him if he could get a jackhammer ASAP. “No problemo, Yosh.” 20 minutes later, I was in a hole with a jackhammer breaking up a ton of concrete that was delicately sitting on a plastic pipe that appeared to be slightly punctured and slowly leaking sewage. Over the next few hours, I broke it up into small enough chunks that I could toss out of the 7’ deep hole. Once it was removed, I dug the dirt around the plastic sewer pipe to expose it and analyze the damage (I also tossed a good amount of dirt out of the 7’ hole and kept it clear of the busy concrete workers). I coordinated with the builder to come out ASAP to fix the pipe, and that was the end of it… well I couldn’t get the jackhammer out of the hole. My arms were rubber from the jackhammer, digging, and tossing chunks of concrete 7’ in the air, so I could not get it out. I stepped on it to climb out myself, but it was too deep to reach it to pull it out. Ruben was gone, but his Spanish speaking helpers were there. “Necesito ayuda por favor.” (I need help please). I jumped back in the hole, lifted the 90lb jackhammer up, and Juan was able to reach it to lift it out. Then he said “adios amigo” and left me in the hole. Then he came back and helped me up:)

This is not what I do every day, but it’s the type of “do whatever it takes” attitude that I employ every day to ensure my vision gets built for my clients. Most people don’t really understand what architects do, and architects even have a tough time explaining it as well. This is the curse of doing technical work: it’s tough to understand, and it’s even tougher to explain. Think about it, I have gathered 20 years of experience, passed 9 state board exams, completed a bachelor’s degree, a master’s degree, and worked in various sectors including construction labor, construction management, designing high end residential, restaurants, offices, schools, and hospitals, so there’s a lot of content to sum up to explain what I do.

In a nut shell, I conceive of an eloquent idea (design) - to solve a matrix of complex problems … and bring it into fruition - by coordinating the technical aspects of various specialized trades and entities - into one coordinated contract (drawings) - that is choreographed into a process (construction) - to yield a comprehensive product (a building) - that successfully incorporates all requirements (client goals, codes, engineering, material specifications, budget, etc). I broke up the sentence with dashes to make it easier to digest. You likely need to read that three or four times to get it, but that’s what I do. To put it more simply: I design a building that you like and ensure it gets built the way it was designed.

Many people assume this process is straightforward and they could do it themselves. The reality is that you can do it yourself - much like you could perform a surgery yourself. You might accomplish the goal or something close to it, but you will definitely have detrimental problems and delays along the way that are not worth it.

Here’s a detailed example of just one thing we do. You may want your window to showcase your view of a mountain. So, we design a “hole” in the wall at the appropriate location to see the view from where you will be seated in the room, to allow light in (but not too much), ensure it does not create any privacy issues with people looking into your home, coordinate the beams and columns required around the window with the engineer to ensure the structure fits within the space allowed, is cost effective, is capable of being built with locally sourced materials, and looks good. Then we ensure it meets the energy code for the situation by specifying a window frame with the appropriate U-value, glass with the appropriate solar heat gain coefficient, is rated by the certified product directory, has the required R-value of insulation around the framing, and has an appropriate emissivity film on the various panels of glass to control heat gain, glare, and minimize discoloration of the glass. We also coordinate the order of that window with various possible suppliers at different price points with usually about 40 different options for frame shape, frame material, hardware options, how it opens, how it gets installed to the framing, colors, screens, and compliance with the building code for emergency egress and tempered glass in some situations. Then we design the trims on the interior and exterior for the sill, jamb, liner, apron, and head to ensure those trims will coordinate appropriately with the adjacent siding or other finish materials. We also design the weatherproofing strategy to ensure the window doesn’t leak, and if it fails, leaks will have a way of weeping out and drying out to prevent mold and rot. The size of the window frame also has to be coordinated with the window manufacturer to ensure they can even build it to that configuration, and we must coordinate all this with the framer during construction with drawings to communicate how to build it all. Yes, you could do these things, but you will not get it right on the first try. Windows are expensive, so it’s not worth the error. This is only one example of a myriad of products and systems that an architect coordinates into a successful building that looks, performs, and functions well.

The real skill of an architect comes during construction. This is where the drawings actually get used to attempt to build a building. There’s a lot of poser architects (actually designers … let’s not call them architects) out there that “hide” behind their drawings by pumping out half baked ideas for the builders to figure out on the jobsite. This happens because the designer doesn’t have the skill to fully think through a solution that can be built, so they really just do part of the work and pass it on to to the builder to figure out the rest. This usually leads to a lot of compromises since the builder has different goals: they don’t care about the vision, and they want to build something fast, easy, and on budget. All of these things breed compromise which leads to the design intent being overlooked and overshadowed by the things that are important to the builder (instead of the client’s best interests). A good architect will communicate the intent to the builder by reviewing the drawings, intent, design details, and product options with them. Then the architect will be present on the jobsite to help layout the work for the builder to ensure the design intent is being put into practice effectively.

There’s many ways of doing any one thing, and employing the wrong method will cause the goal to be missed. With construction, problems are costly and usually cannot be undone. These problems either dramatically affect the process/schedule, or they affect the outcome of the item and all subsequent items that are built upon it. Having the architect on site to communicate solutions with the builder is certainly key to keep the project on the same path as when you hired the architect. It’s funny that many clients seem to hire an architect to design their building, but yet they tell them what to do and how to do it. Sure, the architect needs to know the client’s goals, but the architect knows best for how to achieve them. Getting in the way of that only slows the process and prevents accomplishing the full goal. Clients end up getting in their own way when they don’t let the professionals do their job, and this is unfortunate since the client is spending a lot of money for the architect and the builder - especially since the client, architect, and builder all really want the same thing: an awesome building. Working together, an architect and builder can achieve that.

QUIZ: Are You More of a Builder or an Architect? / February 10, 2020 by Josh Brincko

The grading scale will appear on this page after you complete the quiz.

Have you ever wondered where you stand on the Architect-Builder spectrum?

THE Problem With Construction Bids / February 3, 2020 by Josh Brincko

As an architect, I am not the party responsible for the exact cost of construction. I do have a lot of experience with construction costs through the work of designing buildings, but I am not the one responsible for what they cost. Only a builder can decide how much they are willing to build a project for.

The builder needs to have a thorough understanding of what needs to be built, with what materials, and with what expectation of quality. A builder can make a pretty good guess at how many hours they believe it might take to build something, but the builder simply does not have any control whatsoever on the cost of materials or the cost of any subcontractors that must be hired such as plumbers, electricians, excavators, or concrete crews, for example. A builder can call around and get multiple bids from suppliers and subcontractors for the work that is depicted in the drawings, but those vendors are the ones that control their prices. In a busy climate, those vendors have higher prices (and a lower level of service) since they are too busy to really bid on projects. In a busy climate, it is difficult for a builder to succeed in getting multiple competitive bids on materials and subcontracted labor. For that reason, clients and architects should acknowledge that there is little anyone can do to anticipate an exact price to build a project. We can all certainly come up with reasonable estimates, but those estimates are merely based on past experience by comparing this project to that old one. We can all say, “this is what happened last time,” so it will probably happen again this time, but the situations are always changing, and we can only do our best to compare old situations to current ones. Even builders that construct spec homes can have differences in the cost to build two homes that are supposed to be identical.

Another problem with bidding the cost of construction is that the builder must create a buffer to over-estimate the cost of construction to ensure that they do not end up working for free. If a builder underestimates on a bid, they would be paid a fixed amount of money to do a certain amount of work, and that builder would inevitably be working at a reduced rate if they underestimate. This might happen in a slow economy to keep crews busy, but this would never happen in a busy climate. In an average or a busy climate, builders typically will over-estimate the cost of construction to give a reasonable buffer to themselves and their bottom line. This means the client will end up paying more than what the builder worked. In a time and materials arrangement, there is no bid, so the client ends up paying exactly for the work that gets done. At the end of the project, the total construction cost might be more than, less than, or exactly what the client wanted to pay, but the reality is that the client will pay for exactly the work that got done and nothing less and nothing more. In a bidding arrangement, there will be a winner, and there will be a loser. Builders know more about construction than clients, so they will inevitably set themselves up to be the winner. Since builders must over-estimate their bids to run a profitable business, the client will inevitably be paying for more than what has been received. In other words, the cost of the product is inflated by a factor of the bidder’s confidence or cockiness. Sometimes builders will put in a 10% buffer, or 20% buffer, or if things seem vague, they may double the cost of certain aspects of the projects to build in a level of certainty that they may feel comfortable. The client gets a guaranteed price, but the client also has a guarantee that they will pay for more than what has been provided. In a time and materials arrangement, clients pay for exactly what has been provided to them. In all arrangements, the builder is still guessing at what something will take to build. I prefer to limit the amount of guessing and limit the amount of buffer by choosing to pay for the exact amount of work that must be done in a time and materials agreement. The onus is on the client to be reasonable and ask for work that seems appropriate and within a budget. This means the client must do research to determine what their budget is and what the current climate requires for the cost of goods and services. The onus is on the builder to be honest with the client because their reputation is on the line if they get off track.

Return of Blockbuster (of sorts) / January 6, 2020 by Josh Brincko

Remember when you could swing by the Blockbuster on your way home and grab a movie to watch? Before Netflix, there were many places we could stop by to rent a movie. These stores were once part of our routine of stopping at the grocery store, bank, get some gas, and maybe grab a movie, but now they are gone. We no longer have these rental stores in our neighborhoods.

I predict a store will someday (soon) fill the void that Blockbuster has left in our neighborhoods and routines. Instead of a neighborhood store to rent movies, it will be a neighborhood store to pickup 3D PRINTED PRODUCTS.

With the development of various 3D printing technologies, we will soon have the capability of simply printing the stuff we buy instead of ordering it on Amazon to be delivered. It won’t be practical to print most products in our own houses (come on…you know your inkjet printer cartridges are probably empty), but it would be practical for a neighborhood store to have a big, expensive 3D printer that is capable of printing anything you can imagine. This would really streamline consumerism and dramatically change the marketplace.

Currently, a company has an idea, they spend a lot of resources on developing it, they build a prototype, the prototype has flaws, they build improved prototypes, then they settle on a final design of the product, they setup assembly lines to build it (and package it), they mass produce it, they distribute it to a shipping facility, then it gets shipped to different shipping receiving facilities around the world, then it gets distributed to various retailers, then Amazon delivers it to you, or you buy it in a store. The product likely gets shipped 6 or more times. That is really inefficient, it uses a ton of resources in shipping materials, fuel, and vehicles, and it takes a ton of time. There’s also a lot of waste in packaging, overstocking of the product, and the initial development of the product. All of this can be prevented.

With 3D printing, the product can be printed when you order it, and you can go pick it up (or it can be delivered to you). That is 1 trip and no packaging required. Think of the savings in efficiency. Amazon ships stuff in Amazon boxes even though all the products already come in their own box. This double boxing and the waste that goes with it will be eliminated, and in most cases, no boxes will be needed. There will be no more overstocking. When you order 1 thing, only 1 thing gets printed. There will be no more warehouses or distribution centers. The main item to be delivered and stored would simply be 3D printers and 3D printer cartridges.

3D printers are capable of printing ANYTHING. Scientists have already successfully printed human body parts. A 3D printer simply spits out a material just like an inkjet printer spits out a color. With print cartridges of various materials, we will be able to print whatever we want. We will even be able to make new materials that don’t exist today. For example, glass, metal, plastic, etc, can be printed to be more porous on a microscopic level. Instead of the material being as dense as it is now, it can be mostly air as long as it is printed with a cellular structure fine enough to be sturdy and not leak (if it’s intended to be a cup or something). Think of a beehive. Those things are super fragile, weigh nothing, and the hexagonal patten of the comb gives it rigidity. Imagine that at a microscopic level with plastics or metals. We could effectively make materials stronger while using less material. This is similar to the concept of a castellated beam. This is a beam that has ridges cut into it to make the beam higher and stronger. It takes no more material, but you get a much stronger outcome.

Also consider the new materials that can be created. We would be able to print plastics impregnated with metals and glass. We could create materials with properties that we don’t have today. Everything can be stronger, lighter, and waste less. We could even impregnate electronics into materials. Think about impregnating materials with products that aid in the future decomposition of it, so it decays more quickly and beneficially in landfills.

Product designers and manufacturers in today’s economy must participate in so many steps to get their product into the marketplace. 3D printing will enable ANYONE (with a knowledge of 3D modeling software) to develop a product. If you have an idea or want something specific, you could model it on your computer, and pay the neighborhood 3D printer a fee to print it for you. This is similar to how YouTube has made it possible for anybody to become a “YouTube star” or to simply get their message delivered to the masses.

3D printing our own ideas could lead to a lot of amateur products that don’t work well, and this is where marketing comes in. Similar to the way Amazon promotes certain products that are geared to our own personal interests, these sort of algorithms will become more and more prevalent as paid advertising and our search history affects the products that are marketed toward each of us differently.

It will be interesting to see how the marketplace will change for the better and worse. Amazon has already created the platform for product marketing and purchasing, but I believe the network they created for product warehousing and delivery will soon become obsolete when 3D printing becomes the norm.

I look forward to hearing your feedback on this exciting future that I believe is inevitable.

Nightmare Builder or Client? / December 2, 2019 by Josh Brincko

We all hear about nightmare builders. There is a reputation that builders take advantage of people. Builders are a different breed than the architects and the clients that hire them. We think of builders as blue collar workers. They are typically not college educated like their clients. Instead, the builders are educated on the job by the repetition of actually doing their trade. They learn by doing, and they eventually become really good at it. They are generally not “book-smart” and excel at tactile and visual learning. This is in contrast to the clients who are generally book-smart and sit at a desk typing emails all day. Builders generally don’t think the same way and cannot operate technology with the same prowess. This different mode of learning and thinking puts builders and clients at odds with each other. I don’t think either way is better, but learning to cope with one another is essential.

As an architect, I work with many many many builders. I get to see how they work, what they charge for it, and the outcome. In my experience, I have only encountered two builders that I consider nightmare builders that have a low ethical compass. All the other builders, which are 99.9% of them, do have good morals, and they strive to do the right thing. These builders vary in their skill level, in their degree of interest in their work, and their ability to provide the outcome requested of them by clients. This all boils down to setting expectations. The client needs to have reasonable expectations for the builder, and the builder must set clear expectations for the client. If the client wants to scrutinize items down to the inch or fractions of an inch, then the client must expect the cost to be higher to account for the extra planning, craftsmanship, and periodic pauses for approval and adjustment as required to achieve that meticulous goal. If the client doesn’t care about fine detail, then they can expect the builder to make assumptions and build a reasonable product similar to the intended goal at a lower cost.

The misalignment with expectation is really the root cause of being considered a nightmare builder or nightmare client. Going into any project, the builder must assume the cost of material and amount of labor necessary to give the client what they expect. These assumptions are based on prior experience. If the client wants a level of detail or quality that exceeds the assumption, the client should expect to pay more for it. If the client wants to spend time scrutinizing all the options before deciding upon a method or material, the client should realize that extra time costs money, and additional administrative costs will raise the price to achieve the outcome desired. The builder is not in the business of running a “construction university,” so the client should expect to pay tuition if they want overly detailed explanations on means and methods of construction. It is the builder’s job to meet the design intent and performance requirements, and there are many ways to arrive at that outcome. It is up to the builder to decide how to get there.

When a client excessively changes their requests, they put subcontractors and material suppliers “through the ringer”, and those clients need to realize that those subs and suppliers will either refuse to do the work or need to charge more to compensate for the added difficulty.

Clients must remember that builders are experts in their trade, and they have already vetted the best subcontractors and suppliers that work best with their practices for the right price. If a client interrupts those practices, the builder is not performing within their tested, tried, and true system. This causes unknowns which generally causes prices to go up.

As an architect, I work on dozens of projects at a time, so I get to see current market rates for things. I know when to call “bullshit” on something. Sometimes I’m wrong, and a builder puts me in my place. But usually the builder is in new territory trying a type of work they haven’t done before and are not familiar with the associated costs.

Trusting the builder and architect is key. They are working ethically with the best available information and science at the time a request is made. Everyone wants the same outcome: a great building and a pleasant experience. Clients must do their fair share of taking accountability on the effects of the requests they make. Builders and architects will do their best to set reasonable expectations, so the clients should heed that advice.

Seattle Modern Architect & Artisan